Privacy Policy

Effective Date: September 8, 2026

Last Updated: September 8, 2026

At YOV we, accessible from yovofficial.pk , protecting the privacy and security of our visitors and customers is a top priority. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to safeguard your information when you browse our website or make a purchase.

1. Information We Collect

When you visit or make a purchase from our store, we collect certain information necessary to fulfill your order and provide a seamless shopping experience:

  • Personal Details: When you place an order or create an account, we collect your full name, shipping address, billing address, email address, and phone number.

  • Payment Information: We collect payment details required to process transactions (e.g., Cash on Delivery details or payment transaction references processed securely via our payment gateways). We do not directly store your credit/debit card numbers on our servers.

  • Order Details: Information regarding the specific eyewear products you purchase, cart contents, order history, and customer service inquiries.

  • Technical & Usage Data: Information collected automatically when browsing our store, including IP address, browser type, device details, time zone, referring pages, and cookies.

2. How We Use Your Information

We use the collected information for the following business purposes:

  • Order Fulfillment: To process transactions, pack, ship, and deliver your products to your designated address, and send order updates via SMS or email.

  • Customer Support: To answer inquiries, troubleshoot issues, process exchanges, or resolve order-related questions.

  • Store Improvement: To analyze how visitors interact with our catalog, allowing us to optimize layout, product offerings, and site performance.

  • Marketing Communications: With your consent, to send you news about new collection drops, promotional sales, or exclusive discount codes. (You can unsubscribe at any time).

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal data to third parties. We only share necessary personal information with trusted service providers who assist us in operating our e-commerce platform:

  • Logistics & Courier Partners: Name, delivery address, and phone number are shared with shipping partners solely to fulfill delivery of your order.

  • Payment Processors: Payment details are processed through secure third-party payment gateways.

  • Analytics & Hosting: Technical data may be processed through analytics providers (e.g., Google Analytics) to help us understand web traffic.

  • Legal Requirements: We may disclose information if required to do so by applicable laws, legal requests, or court orders.

4. Cookies & Tracking Technologies

Our website utilizes cookies (small text files stored on your device) to enhance your browsing experience. Cookies help us:

  • Keep track of items added to your shopping cart.

  • Remember your preferences during future visits.

  • Analyze overall website traffic and user interaction.

You can choose to disable cookies through your individual browser settings; however, doing so may affect certain core shopping features on our site (such as saving items in your cart).

5. Data Security

We implement standard administrative, technical, and physical security measures—including SSL encryption across our entire site—to protect your personal information against unauthorized access, loss, or misuse.

6. Your Rights

Depending on your location, you have the right to:

  • Access, update, or request the deletion of the personal data we hold about you.

  • Opt out of receiving marketing or promotional communications at any time.

  • Request clarification on how your data is being handled.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in operational, legal, or regulatory requirements. Any updates will be posted on this page with an updated “Effective Date.”

8. Contact Us

If you have questions, feedback, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Store Name: YOV

  • Email: yovofficial.pk@gmail.com

  • Phone / WhatsApp: +92 337-4512977

  • Website: yovofficila.pk